FAQ

Three ways: continue with Google, sign in with your email and password, or ask for a six-digit code by email. All three open the same account. You need to be 13 or older to hold an account.

Someone who joins a team from an invite link without an account. Guests play the whole case with their team. A guest cannot buy credits, start a team or submit; the leader does that. Up to three guests can join one team.

Yes. On the results page a guest can claim the account: add an email and it becomes a full account with that attempt attached, plus a one-time bonus of 5 credits. Unclaimed guest accounts expire.

Account → Settings → Delete account. There is a 7-day cooling period: sign in again within seven days to cancel it. You can download a copy of your data as JSON from the same page before you go. After the seven days everything personal is removed; credits are not refunded.

1 credit is about $1 CAD — that is the rate of the smallest pack. Bigger packs give you more credits per dollar. Every price on the site shows the credits and the Canadian-dollar equivalent side by side.

Canadian dollars, always. Outside Canada your card issuer converts the amount and may add a fee of its own. Tax is added at checkout where it applies.

No. Credits never expire. They also never turn into cash — they are spent on cases, on building a case, or on extra Match teams, and nowhere else.

An Official CaseClosed Game costs 20–40 credits (≈ $20–40 CAD) by stars; a Creator CaseClosed Game costs 5–20 credits (≈ $5–20 CAD), set by its creator. One purchase covers three attempts and a team of up to four. See Pricing.

The training case: the first 2-star Official CaseClosed Game is free once for a new, non-guest account with no purchase yet. Writing a case brief and getting its synopsis are free too.

Both new Official CaseClosed Games every month, the whole Official back catalogue while you are subscribed, and bonus credits on top. The monthly plan is $30 CAD / month with 10 bonus credits a month; the annual plan is $200 CAD / year with 15 bonus credits a month. Creator CaseClosed Games are never included.

15 credits a month, on the same day each month, for the year — not 180 at once.

Cancel any time from Account → Billing. You keep every case that was granted while you were subscribed, with whatever attempts remain. The back catalogue closes at the end of the period you paid for.

You get 7 days of grace: access stays open while Stripe retries the card and you can update it from Billing. If the payment is still failing after seven days the subscription ends. Cases already granted stay yours.

No refunds, except where a documented bug or glitch prevented delivery or play — credits or a case that was not delivered, a case that could not be played, or a build that failed. Report it by email to info@playcaseclosed.ca and we review it case by case. Credits never expire, so an unspent balance is never lost. Your statutory consumer rights are unaffected. The full text is in the Refund Policy.

A purchased case is delivered the moment it is bought, so it is not refundable. Check the door — stars, team sizes, the time limit — before you spend the credits.

Three attempts per case. An attempt is a team the leader has started; a team that is still forming is not an attempt yet. Only your first attempt counts on the leaderboard.

No. Extra Match teams are bought at full case price each and sit outside the buyer's three attempts.

Each attempt must finish within 30 days of starting (shown in your local time) and within the case's active time limit. When either runs out, the attempt closes and is graded with the answers in the Case File.

Yes. Write a brief (up to three at a time, free), get a free synopsis, then pay once to build it — 50 / 60 / 75 / 95 credits for a 2 / 3 / 4 / 5-star case (≈ the same in CAD). Publish it privately, by link, or in the Creator CaseClosed Games library at 5–20 credits. You must be 16 or older to publish.

15 % of every copy sold, in credits. Credits are the whole reward: they are spendable in-game and never turn into cash. The monthly Community pick earns its creator 25 credits and the front door for a month. Everything else is on the Creators page.

Solve the Riddle of the Month. A right answer opens the forum for 60 days; a new riddle arrives every month. You get five tries a day.

Members 16 and older with forum access. Each case has its own spoiler space, open to anyone who has submitted that case. The Community Guidelines apply.

Email info@playcaseclosed.ca. Bugs, refunds, account questions, corporate quotes, press — one address, read by a person. Include your alias and, for a case problem, the case name and the team.